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William_
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Being billed for a PAYG when my account has not been used???

I just received a bill for £13.12, witch doesn't make much sense since this is PAYG. If this was a result of me using more than i had i could understand(even though ive stopped using the phone since the 31 of august) but when i looked at my account it says it tells me i haven't used anything that would cost me money. So my question is where did this magical £13.12 come from and why am i being charged.

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Forum Team (Retired) Mat_H
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Re: Being billed for a PAYG when my account has not been used???

Hi William_,

 

Welcome to the forums Smiley Happy

 

I'm really sorry for any confusion caused regarding the bill on our part. So we can look into this for you, please give us a call on 789 or 0345 6000 789 and our team can check out exactly what's happened.

 

Let me know how you get on with this.


Thanks,


Mat


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Forum Team (Retired) Mat_H
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Re: Being billed for a PAYG when my account has not been used???

Hi William_,

 

How's this looking for you currently?

 

Let me know if you need anything at all.

 

Thanks,
 

Mat


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