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thrustlondon
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Been charged for Premium text received

Hello Forum, 

I was over billed for the Month for receiving some Premium text   from  some number  : 700038443

So far im aware, I haven't received any text message from that number in my  phone 

Can this be investigated   ? 

 

however, Why  are customers  charged for receiving text rather should be charged for sending text instead ? 

 

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Forum Team (Retired) Mat_H
Forum Team (Retired)
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Re: Been charged for Premium text received

Hi ThrustLondon,


Welcome to the forums Smiley Happy


I'm very sorry for the charges you've received. So we can get this sorted for you, give us a call on 789 or 0345 6000 789? The team are aware of this particular issue and they will be able to reimburse this for you.

 

Let me know how you get on.

 

Thanks,

Mat


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