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Shezza14
Just joined
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Barred phone

Hi there,

I need to get hold of virgin but my phone is barred, I cant use any other phones to phone virgin up, I cant get into my account, online, I cant ring 789 because it says my phone is permantly barred, I need to pay my phone soon, but I cant ring them.

Can I have a call back from virgin to sort this out please,

 

Thank you Sherrie

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Superuser
Superuser
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Message 2 of 4
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Re: Barred phone

Ignoring the standard "individual account queries cannot be handled on here due to DPA, you will need to ring in.."

If your phone is barred off the network, they aren't going to be able to ring you....

 


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enlli
Knows their stuff
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Re: Barred phone

0345 6000 789 from one of those boxes with a phone inside?

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Enceladus1
Superfast
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Message 4 of 4
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Re: Barred phone

If the handset is "barred" you won't be able use the handset on any UK network, even when you succeed in topping-up/adding credit to your account. Handsets are barred and rendered useless when the owner reports it stolen or lost.

Did you buy this handset used? If so demand your money back from wherever you bought the phone and buy a replacement from a reputable source.

 

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