Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your accounts. I don't understand why you have been advised this, unless your daughter has reported that she has not given permission for the payments or a direct debit has tried to have been setup on a child's bank account (age 15 or under).
If you would like for me to look into this,
please send a private message to me so that I can look into this further for you.
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Click on my forum name on the left of this post.
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Virgin Media Forum Team
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