if you suspect that the "bad service" may be due to local area issues.
Try entering your postcode into the EE service checker to see if there are any known problems your area.
With you saying that calls to 789 are "barred", I wonder might your account be restricted?Are you pay monthly? Is your account up to date?
If you are able to use another phone you can contact Virgin Mobile on 0345 6000 789.
Customer services will then be able to advise you on this.
If you want to say thanks > click 'Kudos'.Answered your question? > click 'Mark as Helpful Answer' also.
OK, Are you saying you can't use the phone because there is no service at the moment, or is it your account has been suspended.
If you can get access to another phone you can call 0345 6000 789 (standard rate)
You can check if there are signal problems here
Can you narrow it down for us?
if your account has been suspended, unfortunately that also prohibits calls to the Team on 789
If you are able to borrow a phone or use a payphone, Virgin Mobile can also be contacted free on: 0800 9522040.
Welcome to the community
I'm sorry to hear you've had some issues getting in touch with the team due to the zero balance.
Have you now been able to get in touch via one of the alternate numbers from another line as enlli and AlexKid suggested?
Mark YForum Team
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