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JMaccy
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Awaiting Returns packaging......for 5 weeks now

Can anyone advise me as i'm totally fed up with phoning virgin and getting the same "textbook responses". My wifes phone is faulty and ive been awaiting the packaging to return it for 5 weeks now, phoning every week and being told the same story, "it must be royal mails fault!" So i have a phone i can't use, i've had to buy another phone in order to use the sim and customer service say i have no claim for any compensation or reimbursement. Who can i contact to get some action, i'm a new customer and i'm considering just paying the contract off i'm that fed up

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J0hn
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Re: Awaiting Returns packaging......for 5 weeks now

Sadly Virgin hold all the cards.

 

I would call 789 again politely stat the ongoing issue and ask the get a management call back. The agent should be able to check on the date and full address the package went out, and if it's over about 10 days just get it resent.

 

despite this I would still request a cal back and ask for some compo.

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Forum Team
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Re: Awaiting Returns packaging......for 5 weeks now

Hi JMaccy

Welcome to the community Smiley Happy

I'm really sorry you've had some issues receiving the returns pack.

I can see it's a few days since you posted, have you been able to get this sorted out now?

Please let me know if you still require some help with this.

Many thanks

Mark Y
Forum Team

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