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Authentication error

Any suggestions? I have had a Samsung Galxy J3 6 for around 8 weeks. My original hand set had a problem where it kept losing the internet and saying authentication error. If i turn my router on and off everything is fine. If i go out the house and come back i have no internet. myself and virgin have tried everything. 1 Guy at Virgin changed setting from auto for internet channel. 2 Different hand set. (About 3 weeks ago i smashed the screen no spare part so new handset. 3 Different SIM card. 

There are 3 others in the house with devices not keen on me turning the internet on and off on a regular basis. Any ideas???

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Forum Team (Retired) BenD_H
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Re: Authentication error

Hi Ollybath,


Thank you for coming in and posting your message, welcome into the Community Smiley Happy


I would like to ask where are you seeing this message? Is this while trying to viw pages or when trying to connect to the WiFi?


ARe any other devices you ahve connecting the saem way and suffereing the same issue?


Stay in touch.


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