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Anniegb
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Australia Mobile Network help

I cannot use my mobile in Australia - help pleaas

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Anniegb
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Australian Mobile Network

Hi

Which mobile network is compatible with Virgin in Australia?

Thanks

 

 

 

 

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Re: Australian Mobile Network

Hi Anniegb

Welcome to the community Smiley Happy

Could you elaborate on what you mean by 'compatible'?

Are you currently a Virgin Media Mobile customer wanting to use your UK phone in Australia, or a Virgin Mobile Australia customer trying to use your phone in the UK?

Many thanks

Mark Y
Forum Team

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Anniegb
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Re: Australian Mobile Network

Hi

 

i am a UK national in Australia/NZ trying to use myVirgin Uk phone here.  When searching for networks, no Virgin option appears.

Honestly a waste of time bringing the mobile with me.

 

Annie

 

 

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Superuser
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Re: Australian Mobile Network

Hi Anniegb,

 

have you tried manually selecting any/all of those networks which do appear in a search?

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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Anniegb
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Re: Australian Mobile Network

Yes I have tried manually to access the following without success:

Vodafone and 2 degrees and Spark 

i had contacted Virgin UK before I travelled and they gave no indication that no network coverage was available.

 

 

 

 

 

 

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Re: Australian Mobile Network

Hi Anniegb,

I'm sorry to hear that you haven't been able to connect to a network while abroad in Australia. Has this been sorted out for you now?

If you are still having a problem with this, please let me know and I'll be able to look into this for you.

 

Kind regards,

Terri

Virgin Media Forum Team


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Anniegb
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Re: Australian Mobile Network

Of course it has not been resolved but thanks for asking.

It will not be an issue in the future as I am cancelling my Virgin contract.

 

Annie

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Re: Australian Mobile Network

Hi Annie,

I'm sorry that this hasn't been resolved for you and that you will be cancelling your service with us.

Please let me know if there's anything I can help with.

 

Kind regards,

Terri

Virgin Media Forum Team


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Anniegb
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Re: Australian Mobile Network

Would your company like to refund the additional call charges I have been billed for not being able to use my phone in Australia?

i cannot use my phone and my bill increases - explain that one. I call that fraud.

 

 

 

 

 

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