Although I've just moved to VirginMedia Mobile, despite a PAC not smoothly, having used mobile phones from early analogue days, I like to think I would be able to administer my account settings.
However I keep receiving irritating and annoying text messages. I don't need to be informed of 'useful' apps, how to use the account, status of my account, etc. every other day !
Although headed Virgin Media, will not accept a reply STOP text. Can't find any privacy settings on the account pages. I've phoned Customer Services (789) three times. They always (policy) find it difficult to understand my complaint, why I don't just delete, finally say they will send an internal email and it will stop.
WELL IT HASN'T STOP.
Its become irritating enough that I may move you have defaulted on the privacy conditions of the contract and cancel.
I'd very much like to get this sorted as I'm otherwise satisfied generally with the service, despite still trying to sort out the completion of PAC.
I receive a text from Virgin once a month to tell me that my account has been refreshed, and once every six months or so with a "special offer". It's not intrusive enough for me to get upset about it, but your situation sounds very intrusive.
It is against the law for anyone to send you spam texts unless you have previously given them permission.
However, if there is an existing customer relationship between you and the sender, it can send you spam text messages about similar products and services, as long as you are given the ability to opt out of receiving such messages.