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mtwatson29
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Am trying to purchase a payg on line but having no success ....

Am trying to buy a payg phone online using my rewards but am unable to check out. If I wanted to actually buy the phone at full price, no problem, can proceed to checkout and do the necessary but this is not what I want to to. Have been without a phone since Saturday now and have been trying to get one online since. Am feeling frustrated that I am unable to do so. Cannot call from a mobile or landline as you usually recommed. Any help?
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Forum Team
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Re: Am trying to purchase a payg on line but having no success ....

Hi mtwatson29,

 

Welcome to the Forums Smiley Happy

 

I'm sorry to hear that you're not having any luck ordering your PAYG phone.  I will be happy to help get this sorted for you.

 

We have different ways for you to Contact Us.

 

I will send you a private message with further details. Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


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TraceyM0406
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Re: Am trying to purchase a payg on line but having no success ....

I have £20 in rewards on my account and I would like to buy a new PAYG phone, but it doesn't offer the one I want, I can only buy it at full price!

 

Can anyone tell me why I have to call virgin mobile to order a new phone to be able to use my rewards?

 

We live in the age where we buy most of our things online to save time!

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Re: Am trying to purchase a payg on line but having no success ....

Hi TraceyM0406,

 

Welcome to the community and thanks for posting. I'm very sorry to hear you're unable to buy the phone you want using your reward points.

 

I too like to do most of my things online so appreciate your frustration. What handset are you trying to buy?

 

Please let me know and I'll happily assist further.

 

Thanks


Rich
Forum Team
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