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Celiagreig
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Am in the USA and my new iPhone says no service. Can't make or receive calls or texts...help!

Help, 

 

just gone one to USA for a holiday. Got new iPhone from Virgin a couple of months ago - have been a pay monthly customer for ages. On arrival, I found I had no service....can't receive or make calls or texts. A bloody pain. 

Have tried to resolve it via internet as am now in wifi area. impossible to get a number I can call to get Virgin to solve problem.

 

thanks 

celia 

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Forum Team (Retired) Mat_H
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Re: Am in the USA and my new iPhone says no service. Can't make or receive calls or texts...hel

Hi Celia,

 

Welcome to the forumsSmiley Happy

 

I'm really sorry you're not able to make or receive calls currently. It sounds like roaming isn't enabled on the phone. So we can get this all sorted for you, give our team a call on +447953967967 and they'll enable full roaming for you.

 

Let me know how you get on.

 

Thanks,

Mat


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