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trapale
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Airtime etc

I on a tariff 100mins 1000 texts 1 GB data £15 a month thought I d topped up £10 last night didn't go through phone died now go to switch provider for a month as I will get ripped off by Virgin how annoying been with you over 15 years
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Superuser
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Re: Airtime etc

Hi trapale,

 

is this an old pay as you go tariff with "top-up rewards" or "rolling bundle"?

If I were you, I would call customer services (free) on 789.

Explain the problem you had last night topping up and ask if you top up now (ready for next month) might they be able to offer you a "goodwill allowance" for this month to tide you through.

There is no guarantee and it's very dependant upon the person who takes your call.

However you've got nothing to lose other than a few minutes of your time.

Personally speaking I've received many goodwill gestures of minutes, texts and data for both myself and family over the years whenever things haven't gone quite to plan.

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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Forum Team
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Re: Airtime etc

Hi trapale

Thanks for getting in touch about the airtime top up.

I appreciate you were unable to top up due to the phone handset dying on the 30th June. Smiley Sad

Were you able to get in touch with the teams to look into this for you?

If not, it would be great if you could give them a call on 789 from your mobile or 0345 6000 789 from any other line. Choose option 1 on the main menu and then an agent will be able to support you further with this.

Thanks again, and please keep us posted on how this goes for you.

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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trapale
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Re: Airtime etc

Issue's now sorted thanks
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Forum Team
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Re: Airtime etc

Hi trapale

It's great to hear you've now got this sorted Smiley Happy

If there's anything else we can help out with, just get back in touch.

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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