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NelMac
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After 6 months I still have no mobile service for which I have paid. WHY ?

Around six months ago a direct debit was returned. The funds were in the bank. I got my bank to print out my statement showing this and went to the shop in Sauchiehall street in Glasgow.

The guy in the shop had no answers.

I paid the outstanding month by card and brought the account up to date.

My service on that number has NEVER BEEN RE-INSTATED.

This has caused loss of earnings of around 5 THOUSAND pounds as customers were unable to reach me.

I have raised the issue with your 'customer services' who are utterly useless.

Condescending, rude, arrogant and totally and utterly useless.

On theses grounds I have terminated the contract for which I WIL NOT BE LIABLE AS I HAVE NOT HAD MOBILE SERVICE FOR SIX MONTHS FOR WHICH I HAVE PAID.

I am giving you this opportunity to explain this and possibly redeem yourselves, I think it has passed that though.

I am compiling all evidence to substantiate the lawsuit I will be filing with my lawyer and contacting OFCOM regarding the manner in which you dela with your customers and your failure to provide the service for which I HAVE PAID FOR.

SO, this is your chance.

Go for it.

I want to hear what you have to say as it will add to my case.

 

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Forum Team (Retired) Mat_H
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Re: After 6 months I still have no mobile service for which I have paid. WHY ?

Hi Nelmac,


Welcome to the forums Smiley Happy

 

I'm really sorry to hear that your service was not re-instated. I want to  look into this for you. So I can do this, are you able to PM me your full name, mobile number and 3 characters of your account password?

 

You can send a PM by clicking on the image of my face and selecting the private message option on the right hand side.

 

Let me know once you've sent this over.


Thanks,

Mat


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Forum Team (Retired) Mat_H
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Re: After 6 months I still have no mobile service for which I have paid. WHY ?

Hi Nelmac,

 

Are you still having issues with the service?

 

 Please let me know if you need anything from me Smiley Happy

 

Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


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NelMac
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Re: After 6 months I still have no mobile service for which I have paid. WHY ?

The situation is apparently resolved by your good self.

 

Thanks.

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