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wm29
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Adding a new VM PAYG number to my mobile account hub

I currently have two numbers on contract with VM which I can view in my mobile account hub. I manage these quite well without needing to bother the 789 team.

Last year, VM sent me a new PAYG SIM which I did not need to manage online at the time. Now I do as I may want to change it to a contract one. So I tried to add it to my mobile account hub. Said I couldn't and to contact 789 to do it for me.

Rang 789, told them what I wanted to do, had three 'chats' with three different departments (26 minute call) - the last guy seemed to understand and said that I will now be able to manage all three numbers from my mobile hub with one login.

Except that I still can't..........................

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wm29
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Re: Adding a new VM PAYG number to my mobile account hub

Took me a while to resolve this on my own without 789's help.

It's a workaround - not a solution!

Just had to create a new account for the PAYG phone.

Bit of a faff having to monitor two accounts though.

Hope this helps others.

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