I lost my phone last week so I got the sim blocked and a replacement sim sent out with the same number. I've received the sim but can't figure out how to activate it. The leaflet that came with my replacement sim says to either text READY to 789678 from the old sim (however I don't have the old sim to do this) or visit virginmobile.co.uk/activate. I've visited this address which then tells me to log in to my virgin account and go on 'plan and device.' I've been on this tab but can;t find anything to do with activating my replacement sim.