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Account suspended

Hi, my account has been suspended for the third time this month even though all my bills are up to date. Now I cant even called 789. To be fair, i do not understand why should i pay for the service that i cant even use!
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Re: Account suspended

Hi Egn,


Welcome to the community and thanks for posting.


I'm deeply sorry your mobile account has been suspended despite your bills being up to date. This is obviously not nice as you can't contact friends or family.


I'm not sure why this keeps happening for you. Please call the team on 0345 6000 789 from any other phone and they'll be able to investigate the reasons for this.


They may be able to organise a loss of service refund for you too depending on the circumstances.


Let me know how you get on.



Forum Team
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