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coralking
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Account access after upgrades

I have no trouble accessing my landline account, in fact I'm not even asked for a password, email not a problem either but when I want to see my mobile account it's a different matter, the screen just wipes the email and password and just sits there doing nothing. Why do Virgin have to 'upgrade' something that was working OK. 

The help is not very helpful either, I know how to log in, why won't it let me.

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ilike2burnthing
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Message 2 of 4
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Re: Account access after upgrades

Tried a different browser?
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coralking
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Re: Account access after upgrades

Not a bad idea, although I've always used Safari on my iPad as it's more convenient and never used to have problems until Virgins last mess around with their website. Will give it a go with Mozilla Firefox next time I fire up the laptop and post what happens. Thanks 

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coralking
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Re: Account access after upgrades

Have now tried accessing mobile account on laptop and logged on straight away so peace of mind returns, but surely Virgin should be able to get this working for an iPad, after all there are a lot of them out here.

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