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Mc11
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Accepted contract still no phone

I applied for a contract last week and have still not received it, it's been processing for 8 days and have had no correspondence.  I have 2 contracts with you already and have had no problem.  All signed e mail documents have been forwarded as requested.

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Forum Team (Retired) Mat_H
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Re: Accepted contract still no phone

Hi Mc11,


Welcome to the forums Smiley Happy

 

Sorry to hear you've not received your phone just yet. We want to make sure you get it as soon as possible.

 

Are you able to give us a call on 789 or 0345 6000 789 so we can find out why it's still processing?

 

Let me know how you get on with this.


Thanks,

Mat


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Mc11
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Re: Accepted contract still no phone

Hi mat I ve been on the phone and they said its a computer error and can't give me an estimated delivery date?

 

thanks

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Forum Team (Retired) Mat_H
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Message 4 of 9
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Re: Accepted contract still no phone

Hi Mc11,

 

How are you getting on with the phone?

 

Please let me know if you need any further assistance.

 

Thanks,

Mat


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Mc11
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Re: Accepted contract still no phone

Just been on the phone mat, said they can't give me an estimated delivery date and their sorry.  Been waiting 12 days now.

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Forum Team (Retired) Mat_H
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Re: Accepted contract still no phone

Thanks for your reply Mc11 Smiley Happy

 

I'm really sorry that you're no closer to finding out what happened.

 

Can you let me know what phone you ordered with us?

 

Thanks,

Mat


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Mc11
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Re: Accepted contract still no phone

Yes I ordered the iPhone 6 

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Forum Team (Retired) Mat_H
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Message 8 of 9
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Re: Accepted contract still no phone

THanks for letting me know MC11 Smiley Happy


I want to chase this up for you. Can you PM me your mobile number, full name and 3 characters of your password?

 

This will allow me to chase this up for you.

 

You can PM me your details by clicking on the image of my face and selecting the private message option. Let me know once you've sent this off.

 

Thanks,

Mat


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Message 9 of 9
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Re: Accepted contract still no phone

Hi MC11,

 

Are you still awaiting news on this?

 

Let me know if you need any further assistance.


Thanks,


Mat


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