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CastleCelts
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Abroad with no network

Currently abroad in Italy on work and my phone won't connect to any networks. I've tried the various steps in the help section like turning it off and on again. I also can't seem to log into my virgin media mobile account. I need to be able to make phonecalls for work! Please help
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Re: Abroad with no network

Hi CastleCelts,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your roaming service while in Portugal.Please have a look at the following post, which contains more information about roaming: HELP GUIDE - Mobile Data Roaming for Pay Monthly / SIMO Customers or via our online Help & Support page: Using your Virgin Mobile abroad FAQs.

If you are still having a problem, please let me know and I can look into this for you.

 

Kind regards,

Terri

Virgin Media Forum Team


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CastleCelts
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Re: Abroad with no network

Two weeks late in replying to be of any help
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