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Malathys4
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845 charged

Hi, 

 

I have been charged for using 0845. But i had a text message  845 its free on my mobile Smiley Sad

 

Thanks  in advance  for helping me

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Forum Team (Retired) Mat_H
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Re: 845 charged

Hi Malathys4,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having issues with call charges. As per our call charges page here, calls to 084 numbers are chargeable with a 36p per minute charge.

 

Please let me know if you have any other queries.


Thanks,

Mat
 


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Malathys4
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Re: 845 charged

Hi Mat_H,

Thanks alot for replying. Its really  helpful. I am so sorry one more question. My mobile update  available from feb 2016 but i am flying out of the country  28/01/2016 for  4 weeks holiday. I am worried  that i might end up without  a mobile  line while on my holiday. Could  u plz advice  what is  the solution?  Thanks in advance 

Malathy.

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Re: 845 charged

Hi Malathy,

 

Thanks for coming back to me Smiley Happy

 

Try not to worry about this, we can get it all sorted for you!

 

Please give us a call on 789 or 0345 6000 789 and we can make sure that your roaming is enabled correctly.

 

Give us a call when you can and let me know if you need anything at all.

 

Thanks,


Mat


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Re: 845 charged

Hi Malathy,

 

How did you get on with calling the team?

 

Let me know if you need anything at all from me.


Thanks,

Mat


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Malathys4
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Upgrade

Hi Mat,

Thanks a billion for your reply and helps. The team send me an email with all the details, all I have to do is decide which price is good for me.

While I am here, I always get outstanding service from you guys and Mat if I can score u. I would give you 10 out of 10.

Thanks alot again Mat for helping me all the way down.

Have a lovely Christmas and New year.

Malathy .
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Re: Upgrade

Thanks for coming back to me Malathy Smiley Happy

 

It's been my pleasure to help you! Please let me know if you need anything at all from me.

 

Have a brilliant festive period.


Thanks,


Mat


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