Menu
Reply
  • 7
  • 0
  • 1
Marklp
Tuning in
68 Views
Message 1 of 2
Flag for a moderator

7th-9th number port issue

According to my new service provider, and others after a quick look on forums, virgin mobile made an error over the aforementoned dates while attempting to port out numbers.

I've now spoke the "friendly" people at virgin and they assure me everything went through perfectly on the 8th!

Ofcom inform me its up to my new service provider to sort out any problems, as virgin effectively no longer have responsibility once they've issued the PAC.

The details were sent to BT apparently, that's according to 02 and there's nothing they csn do to retrieve them, its up to virgin.

Is there any chance virgin will ever sort this out?

Is this a legitimate reason to cancel my other contracts with virgin?

Am I now moraly entitled to accost Richard Branson in the street?
0 Kudos
Reply
  • 297
  • 15
  • 39
Forum Team
Forum Team
35 Views
Message 2 of 2
Flag for a moderator

Re: 7th-9th number port issue

Hey Marklp, 

 

I’m sorry about the frustrating situation your faced with porting out your number, I can confirm that Ofcom are correct, once the PAC code is activated and the porting out process begins, the new provider are responsible for any of the errors that may occur in the process. 

 

This wouldn’t be a valid reason for the cancellations team to cancel off the other contracts that you hold, this would be because Virgin Mobile are not a fault if your new provider are experiencing issues bringing your number over to them. 

 

I understand this isn’t the outcome that you would hope for, and I have personal experience with how frustrating it can be when your number port hasn’t gone through properly. 

 

If I can help you in anyway by having a look at the port out from our systems, then I’d be more than happy to. Please let me know if you would like me to take a look and I can private message you for more information. 

 

Take care, 

 

Kelly 

0 Kudos
Reply