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willisboy5
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789000 service

Since 5th November 2017, I have been unable to get my remaining balance on my mobile phone using this text service.

On 6th November I got a message saying that the services were being updated, try again tomorrow.

From the 7th November each time I text sending the message 'Balance' the kessage I receive is 'Oops! Looks like you've entered those keywords incorrectly. Need a hand? Visit our website at ....'

Why is this?

Can anyone advise me?

 

Many thanks

Graham

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Superuser
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Re: 789000 service

Text 'ANY' instead
**********************************
I work for Virgin Media - but all opinions posted here are my own
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Superuser
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Re: 789000 service

Text 'ANY' instead
**********************************
I work for Virgin Media - but all opinions posted here are my own
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willisboy5
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Re: 789000 service

Many thanks.

Texting ANY has done the trick.

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