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carolewoodall27
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£5 Charge or £10?

Hi,

I was told my monthly charge would be £5, but have had the email saying it will cost £10 per month?  

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Superuser
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Re: £5 Charge or £10?

Hi carolewoodall27,

 

you don't say what plan you are on (or expect to be on).

As this is an account issue, you will need to call Virgin Mobile customer services on 789 / 0345 6000 789 to clarify the situation.

 

AlexKid :-)

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Forum Team
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Re: £5 Charge or £10?

Hi carolewoodall27

Welcome to the community Smiley Happy

I'm really sorry to hear about the issues you've had with your bills.

It's a few days since you post, I just wanted to check if you've been able to get this sorted out now?

Many thanks

Mark Y
Forum Team

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Forum Team
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Re: £5 Charge or £10?

Hi carolewoodall27

That's fantastic news Smiley Happy

Just let us know if there's anything else we can assist with.

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help



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Superuser
Superuser
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Message 2 of 5
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Helpful Answer

Re: £5 Charge or £10?

Hi carolewoodall27,

 

you don't say what plan you are on (or expect to be on).

As this is an account issue, you will need to call Virgin Mobile customer services on 789 / 0345 6000 789 to clarify the situation.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Forum Team
Forum Team
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Message 3 of 5
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Re: £5 Charge or £10?

Hi carolewoodall27

Welcome to the community Smiley Happy

I'm really sorry to hear about the issues you've had with your bills.

It's a few days since you post, I just wanted to check if you've been able to get this sorted out now?

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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carolewoodall27
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Re: £5 Charge or £10?

Hi Mark, 

I have spoken to customer services and it is sorted 

Thank you

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Message 5 of 5
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Re: £5 Charge or £10?

Hi carolewoodall27

That's fantastic news Smiley Happy

Just let us know if there's anything else we can assist with.

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help