I was told my monthly charge would be £5, but have had the email saying it will cost £10 per month?
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you don't say what plan you are on (or expect to be on).
As this is an account issue, you will need to call Virgin Mobile customer services on 789 / 0345 6000 789 to clarify the situation.
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Welcome to the community
I'm really sorry to hear about the issues you've had with your bills.
It's a few days since you post, I just wanted to check if you've been able to get this sorted out now?
Mark YForum Team
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That's fantastic news
Just let us know if there's anything else we can assist with.
I have spoken to customer services and it is sorted