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efish
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4g motorola moto g4

I have just bought a Moto G4 and upgraded to a virgin 4g account but I don't have 4g working on my phone. It's display shows H+ or 3G. Do I have to change any settings to make it work?

I put a 4g (three) sim in my old moto g and 4g is up and running straight away...which is slightly annoying!

Thanks

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Superuser
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Re: 4g motorola moto g4

Hi efish,

 

have you reached your refresh date since you upgraded to a 4G plan?

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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efish
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Re: 4g motorola moto g4

Hi there

Yes I have but I have now found out that they sent me (or forgot to) a new 4g sim that I never received. It would have been helpful if they'd said they were doing so and I wouldn't have wasted 2 weeks! Anyway another call to the call centre and hopefully a replacement sim is on it's way.

Thanks for your help

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