Getting really frustrated and angry - I had to call Virgin to sort out the bill on my Pay by Month plan. My wife and I have a phone each on my account. During the call I was offered an upgrade to 4G - with rollover of data allowance etc, on my existing numbers, at a discounted price. Sounds great. I agreed.
When the SIM cards arrived, they were entirely new numbers. Annoying, but it should be easy to port the old numbers over, as Virgin will have the PAC. So now I have been on the phone for 23.44 minutes to Virgin, to be told that the discounted tariff does NOT apply to existing numbers. I am still on hold waiting for this to be sorted out. Now transferred to another team, with a wait time of 5 minutes plus... listening to what sounds like a 1990s Christian radio station.
So essentially I have been sold a more expensive plan on 4G, unless I abandon the existing numbers that are on business cards, government directories and every business email I have sent out for the last year.
And when you question this, you are told, oh, you were given misinformation. NO, I was lied to. I am now looking for an alternative telco, this isn't the first time I have been given the runaround. I can port the number to a 4G supplier, keep the existing number, and not have to deal with this rubbish.
They have given me a new account, with two new numbers. I have now made two separate phone calls, in both, I was transferred around, and finally disconnected while on hold. I just want them to close the two new numbers, then I have the choice of porting the old numbers across to a real 4G service without all the headache. Tonight I have spent over an hour and twenty minutes on the phone trying to get this sorted, and I am no further forward.