Menu
Reply
  • 2
  • 0
  • 0
RBE
Joining in
564 Views
Message 1 of 3
Flag for a moderator

4G sim not working

I have just upgraded to a 4G Sim package but it is only showing 3G connection. Might I been sent the incorrect Sim?
0 Kudos
Reply

Helpful Answers
  • 117
  • 24
  • 41
Magic_M
Up to speed
1,099 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: 4G sim not working

If you have upgraded an existing pay monthly account then 4g goes live at the next refresh date after the order was completed.

Otherwise, check that 4g is enabled in your phone settings. Also check in different locations - for instance I have a fair walk to get an outdoor 4g signal here.

0 Kudos
Reply

All Replies
  • 117
  • 24
  • 41
Magic_M
Up to speed
1,100 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: 4G sim not working

If you have upgraded an existing pay monthly account then 4g goes live at the next refresh date after the order was completed.

Otherwise, check that 4g is enabled in your phone settings. Also check in different locations - for instance I have a fair walk to get an outdoor 4g signal here.

0 Kudos
Reply
  • 2
  • 0
  • 0
RBE
Joining in
546 Views
Message 3 of 3
Flag for a moderator

Re: 4G sim not working

I have upgraded so will give it a bit longer.

The phone is 4G enabled and 4G is available where I live and is working on another phone in the house.
0 Kudos
Reply