I have been charged 40p for picture messages in cases where I either
- (i) haven't sent any text message at all or
- (ii) I have texted someone who some time before (in some instances, years before) has sent me a picture but at this stage in the conversation no pictures are attached.
I don't understand how (i) above is happening.
In relation to (ii) above it seems that the text system is remembering something about a conversation with this recipient and is charging me for all subsequent conversations as though there was a picture attached.
I've tried speaking with a Virgin adviser but that has not proved helpful.
Last month I had £7.60 of additional charges on my bill and the month before £18.