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Kmt85
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£4.50 charge for premium text

So just had a bill that is double what it should ve and already 15 quid if charges on next bill. For premium rate messages from 700046068, even thou there is no actual message recieved on the phone. Rang virgin twice today and there only unhelpful option was to change phone number
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J0hn
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Re: £4.50 charge for premium text


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J0hn
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Re: £4.50 charge for premium text

The charge could be from a quiz or such like from Facebook, or a text sent from the phone, check the text history, your looking for a "short text number" normally only six digits if you find one then send a text to that number STOP ALL
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J0hn
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Re: £4.50 charge for premium text

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Kmt85
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Re: £4.50 charge for premium text

The phone belongs to my daughter shes 10, there is no messages from the number. It just shows on the bill as premium text recieved 700046068 £4.50 every friday at 3:40pm since the 14th October
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teabag
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Re: £4.50 charge for premium text

Try putting the number into the EE third party service checker

http://ee.co.uk/help/accounts-billing-and-topping-up/billing-and-payment/your-bill-explained/third-p...

 

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lmacilroy
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Re: £4.50 charge for premium text

does your daughter use her phone for games etc? It could be that she has inadvertently subscribed to a service on a game. Many smartphone apps have "pay for" subscription options in apps/games. It could be that she has inadvertantly activated something like this and this needs to be reversed. I do believe there are now safeguards in measure (in the UK) to combat against this. If you are able to find which app this may be associated with then you should be able to cancel any subscription she has opted in to. This is just one of many possibilities as to why these premium texts are being received on the phone. Again make sure that any games she plays on the phone do not have a subscription attached to them and of course, check the link to the "Which" site that other members have linked you to in order to cancel these messages. Its better to be safe than sorry when it comes to this subject and make sure you cover all avenues.