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Anthony85
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3g data speed test

I have run a speed test of my 3g connection, I'm on unlimited usage contract, download: 0.39 upload: 0.35 ping :67 this seems very slow and loading YouTube videos is a real struggle, are these speeds what I shoud be getting?? I have contacted virgin in regards to this issue, they sent updated data files and requested for me to restart my device..but no change.
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teabag
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Re: 3g data speed test

Have you gone past the 3.5g throttle threshold this calendar month ?

Mine is running at 4.77mb and 1.62mb.
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Superuser
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Re: 3g data speed test

Hi Anthony85,

 

although you may have "unlimited" data. Any use over 3.5GB in a month is "throttled" by Virgin.

You don't say what your usage has been, presumably as you've spoken to them this isn't the reason for your slow speed?

 

AlexKid :-)

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Anthony85
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Re: 3g data speed test

Yeah...6258mb used but on unlimited, I've just seen on Google that they have implemented a 3.5gb cap, can't see how they can do this considering I was never informed via any contact or that this could be done while entering into a 24month contract...thank you for your reply
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teabag
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Re: 3g data speed test

The capping has been going for a very long time, data keeps going - just at snail pace, so unlimited is true :-)

It's about time they review the allowance to keep up with the times !!!.
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Superuser
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Message 6 of 7
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Re: 3g data speed test

Hi Anthony85,

 

 

it's here in their T's & C's :
http://store.virginmedia.com/the-legal-stuff/our-service.html#12

 

AlexKid :-)

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teabag
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Message 7 of 7
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Re: 3g data speed test

Not sure why CS never admitted it when you phoned, they would have seen the amount you have used and triggered the throttling.
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.