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stazi
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3g and not 3G

At present in Gdansk in Poland. Have bought a EU travel pass expecting internet and BBM as usual. But not this time Smiley Sad   ł have another BB with Three that displays 3G correctly. I'v done a few battery pulls and Host Routing Table messages with no effect.Tried to ring VM CS, but they don't pick up. Anyone any clues? Cheers.

 

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Forum Team (Retired) Mat_H
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Re: 3g and not 3G

Hi Stazi,

 

Thanks for posting Smiley Happy

 

I'm really sorry you've had some trouble Data Roaming in Poland Smiley Sad

 

To get this sorted, you would need to give us a call. The best number to call while roaming is +447953967967. Give this a go and let me know how you get on with it.


Thanks,

Mat


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stazi
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Re: 3g and not 3G

Problem now solved. I wrongly assumed that just because my online account said that 'roaming' was active, that it actually is.

After the VM system upgrade in March, my account said 'roaming active' (it always had been), but this was a false statement. I bought an EU Travel Pass, but VM CS confirmed on my UK return, that my roaming wasn't active on their system, when it said it was.

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Forum Team (Retired) Mat_H
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Re: 3g and not 3G

Hi Stazi,


Thanks for coming back to us Smiley Happy

 

I'm so glad to hear this is all sorted for you now. I apologise for any confusion caused on our behalf.

 

Please let me know if you need anything at all.


Thanks,

Mat


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