I have an iPhone 6s I had a 3G plan with I received a new 4G enabled sim and as the refresh date has passed I should be getting 4G but I am getting NO SERVICE displayed on my phone
Looking around the forums I can see the potential issue maybe something to do with APN settings. I can not access the manual APN settings on iPhone but am running iOS 10.2.1 and carrier Virgin 27.1. I have also recently completely reset factory settings and still no luck.
Im now totally stressed out
All help is appreciated and I'm looking forward to fast 4G and a phone that work !! Thanks, S Adams
It stopped working with the old sim, i phoned virgin up and they said my sim had not been replaced for six years so they was going to send me out a new one, received the new sim and still the same issue saying no service. I called Virgin to active the sim and still the same problem no service. I tried putting in another sim like Vodafone and still saying no service.
Im sure its something to do with the change over from 3G to 4G and that the settings are not correct
Hi The iPhone 6s was bought out right, no contract and unlocked.. I have had the phone for 15 months...it just stopped working after my phone was refreshed .... I've taken the phone to apple and they say there is no software problem
If the handset has been verified working by Apple then the SIM should work fine. You've verified that the SIM is working when you put it in a different mobile handset, so this isn't a Virgin Mobile network or SIM card fault.
Please get back in touch with Apple or the vendor you purchased your handset from for further support with this.
Virgin Media Forum Team
Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help