**Disclaimer ** I don't use Virgin mobile myself, but have you tried/checked this?
In the first section tap Mobile Data/Cellular Data.
Tap Mobile Data Network/Cellular Data Network.
Enter the following settings into the onscreen form, without changing any other settings; Mobile/Cellular Data: APN - goto.virginmobile.uk Username - user MMS: APN - goto.virginmobile.uk Username - user MMSC - http://mms.virginmobile.co.uk:8002 MMS Proxy - 126.96.36.199:8080 MMS Max Message Size - 1048576 (As a check, the image below shows blue text in the fields you should have completed)
Tap the left arrow at the top three times
Press the home button
On the status bar at the top of the screen, next to the name of your mobile network, you should now see a data connection indicator 4G, 3G, E or GPRS. This means the data connection is live and working.
Just another VM user trying to help, so no guarantees that my advice will work . If my suggestion is helpful, please mark it as helpful; it may help others. Just want to say "Thanks"? That's the Kudos button.
Just attempted to try that but once I've clicked on Settings, then Mobile Data, there is no option for Mobile Data Network/Cellular Data Network. Have tried tapping through other options and can't find the onscreen form anywhere. Don't know where I'm going wrong?