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callumleeming
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3G incredibly slow

Good evening,

It seems that over the past 2 months Virgin's 3G has been incredibly slow. I am almost certain that GPRS is quicker than my current 3G. I recently did a speed test and got a 0.42 Mbps download, slow compared to the 5mbps I was getting a couple of months ago.

Please could somebody provide some assistance.

Thanks,

Callum
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Forum Team (Retired) Mat_H
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Re: 3G incredibly slow

Hi Callum,

 

Thanks for posting Smiley Happy

 

I'm really sorry that you're having slow speeds on the phone. I want to get this all sorted for you. Can you let me know what phone you're using?

 

Can you also tell me if this happens in more than one particular area?

 

Get back to me when you can.

 

Thanks,

Mat


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callumleeming
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Re: 3G incredibly slow

Thank you, Mat.

I rang up Virgin the other day and they said that they would improve my speeds. It seems that they haven't so far. I am using an iPhone 6.

Thanks, Callum.
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callumleeming
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Re: 3G incredibly slow

Sorry, I forgot to mention that my internet is slow everywhere I go. I've ran speed tests in several places all around the Manchester area. My fathers phone was tested next to mine and whilst I was receiving a 0.44mbps he was receiving 21mbps.
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Forum Team (Retired) Mat_H
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Re: 3G incredibly slow

Thanks for your reply Callum Smiley Happy

 

I want to make sure we get this fixed for you. Is your dad a Virgin customer as well?


Can you also PM me your mobile number and 3 characters of your password so I can pass DPA and look into your account?


You can do this by clicking on the image of my face and selecting the Private messsage option.

 

Let me know as soon as you can.


Thanks,

Mat


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