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yebhw
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3G 4G?

What's up with 3 and 4G this morning.   Very little response from Virgin if you ring them. As much use as a chocolate teapot......  

 

Will we get a refund on our monthly charges for loss of service?   Very much doubt that......

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Re: 3G 4G?

Hi yebhw,

Welcome to the Community Forum, I'm sorry that you are experiencing poor signal on your mobile. We currently only offer 3G service, but 4G is currently in the works to be released soon.

Are you still having signal problems? Checking this for you, I can see that the 3G signal in your area is currently showing at:

GOOD

Your phone should work outdoors in most areas, with variable coverage indoors.

Please let me know.

 

Kind regards,


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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yebhw
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Re: 3G 4G?

Well that reply was extremely helpful, only took 11 days to get a reply, Good to see your on the ball.