Menu
Reply
  • 8
  • 0
  • 2
lobo48
Tuning in
204 Views
Message 1 of 7
Flag for a moderator

3 Phones Not Delivered

Waited in all day for 3 phones which should have been delivered Sat 11/07.

Sick, and tired of Virgin messing up.

 

Tried there tracking system, that was useless not one phone number showed up.

To think I cancelled a dinner date with my son, and his wife too.

 

They don't work Sunday, so I will not get them till Monday, sorry not good enough.

I am gonna cancel the whole lot contract, as well, so sue me.

 

Just should have listened to my wife who said go to the local phone store's in the high street.

To think of all the years I have been a loyal customer, and this is how you treat them ?.

0 Kudos
  • 21
  • 0
  • 3
Vlad
On our wavelength
172 Views
Message 2 of 7
Flag for a moderator

Re: 3 Phones Not Delivered

Was it supposed to be Yodel delivering?

0 Kudos
  • 12
  • 1
  • 1
tazrocks
On our wavelength
161 Views
Message 3 of 7
Flag for a moderator

Re: 3 Phones Not Delivered

I also was due to get a phone delivered yesterday, waited in but nothing!!! rang customer services today and got parcel id number which is not supplied by vm as standard just a number that yodel site dosen't recognise, now it should be delivered tomorrow not overly impressed as this is third phone i have had from vm and had delivery problems with two of them although first handset problem was due to ups!! all yodel site had to say no delivery attempt today (as in yesterday) obviously no one working in my area, not great service considering handset was received at the delivery service centre at 05:47 yesterday morning

0 Kudos
  • 8
  • 0
  • 2
lobo48
Tuning in
145 Views
Message 4 of 7
Flag for a moderator

Re: 3 Phones Not Delivered

Yes it was Yodel.

Phoned VM today, had a hard job getting someone, but a kind person was there.

She told me that the phone's had not been delivered to Yodel until 6.30 that evening, so that was the reason I did not receive them, so this is Virgin's fault........"Thax So Much For Ruining My Saturday".

 

Now I have to wait in Monday all day, yet again, as Virgin again messed up.

This really stink's, as I ordered those phone's in the early afternoon, and was told they would be there the following day, had the e-mail as well.

 

The tracking is a joke, as none of it works tried all the number's, but I do know the woman at VM done something to get the info.

0 Kudos
  • 2.26K
  • 30
  • 199
jhuk
Knows their stuff
142 Views
Message 5 of 7
Flag for a moderator

Re: 3 Phones Not Delivered

The tracking will no work as that Email has the VM order number as the Yodel tracking number.

 

Its a ballsup that I reported back in April and Retentions CS confirmed.

0 Kudos
  • 8
  • 0
  • 2
lobo48
Tuning in
112 Views
Message 6 of 7
Flag for a moderator

Re: 3 Phones Not Delivered

Received them today, in late afternoon.
Then I had loads of probs getting the phone up, and running,as they network or something was messing up.
0 Kudos
  • 4.44K
  • 139
  • 333
Moderator
Moderator
77 Views
Message 7 of 7
Flag for a moderator

Re: 3 Phones Not Delivered

Hi lobo48,

 

Thanks for postingSmiley Happy

 

Glad to hear you've received your new phones.  

 

My sincere apologies you've been experiencing issues getting them activated.

 

Has this been sorted for you?

 

Let me know if you need anything.

 

Speak soon 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos