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102399
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250mb Travel Pass - unable to buy

Hi

Is the 250mb travel pass for £20 actually available?  I can't seem to buy it when I text BUY 250MB to 23456  I just get "Whoops looks like we cannot process that" back every time...

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Forum Team
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Message 2 of 7
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Re: 250mb Travel Pass - unable to buy

Hi 102399

 

Sorry to hear you're having some issues buying the pass.

 

The best bet would be to give out techies a call to check into this for you. If you're in the UK at the moment, you can call us free on 789 from your mobile to get some help with this.

 

If you're currently abroad, you can call on +447953967967.

 

Let us know how you get on.

 

Many thanks

Mark Y
Forum Team

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cfipro
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Message 3 of 7
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Re: 250mb Travel Pass - unable to buy

Seems that "every" time I need to get a travel pass ...IT NEVER works for me as well....ALWAYS get the same message : "Whoops..........!!!!"

that's for 10/25/100 or 250 mb !!!!

PLEASE FIX THIS...really annoying !

 

I do get in touch with 789...and it's fine, I can get data roaming plan but a "simple" text to 23456 would be so much easier ...OR simply don't say on website that is possible to do it via 23456 BECAUSE it is NOT !

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Forum Team (Retired) Rita-B
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Message 4 of 7
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Re: 250mb Travel Pass - unable to buy

Hi cfipro,

 

Thank you for your reply, and so sorry to hear hear you are having issues with our Travel pass. Please call our technical team on 789 (any Virgin Mobile Phone) or 150 (Virgin Land line) or 0845 6000 789 (from any other Landline) open between 8am-8pm Mon-Sun so we can look in to this further for you.

 

Let us know how you get on,

 

 


Rita B
Help & Support Forum Team

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tacotacotaco
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Message 5 of 7
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Re: 250mb Travel Pass - unable to buy

I'm queued up for Eurotunnel and getting the same response when I try to but 250mb. It also says to text HELP to 23566 but when I do, it can't process that either. I can't call the help number because itll be a couple more hours before their shift starts, and I'll be in France already by then.
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Message 6 of 7
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Re: 250mb Travel Pass - unable to buy

Hi tacotacotaco

 

Sorry to hear you've had some issues purchasing a data pass.

 

This option is usually only possible once you're abroad, so could you try again for us once you're there?

 

If you're still having issues, our 24 hour customer service team are here to help out with this for you. Just give us a bell on +447953967967

 

Let us know how you get on with it.

 

Many thanks

Mark Y
Forum Team

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tacotacotaco
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Message 7 of 7
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Re: 250mb Travel Pass - unable to buy

Ok, maybe next time, since I'm back now and didn't have access to read your answer.
Do you have any comment on the erroneous advice texted back when I tried in the uk? It should say 'only available abroad' not 'text HELP' when HELP doesn't even work.
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