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ranmanh
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23456 and 789 not working from my mobile device?

Hi

Whenever I try to text "help" or any other command to 23456 I get a "Whoops looks like we cannot process that"

Also if I try to reach Virgin through my mobile device  (I am in the UK) using : 789 it just drops the call so it never works.

I got a Samsung Galaxy S4 (SGH-1337M) unlocked.

Thanks! 

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Superuser
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Re: 23456 and 789 not working from my mobile device?

Hi ranmanh,

23456 is the short code to use from abroad. I don't think it does work in the UK.

789 though should make a call to the Virgin mobile team. - Have you got a good signal?

You can also contact the team on 0345 6000 789

AlexKid :-)

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ranmanh
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Re: 23456 and 789 not working from my mobile device?

Hi AlexKid

in relation to 789, yes I got a good signal in here, not sure what the problem my be with that number.


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Superuser
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Re: 23456 and 789 not working from my mobile device?

Hi ranmanh,

assuming then that you have no problem dialing out to other numbers, I can only think that the network may be "busy" and that you should try again.

789 when dialed from a Virgin mobile should connect to the Virgin mobile customer service.

I suggest that you try again, hopefully it will connect Smiley Happy

 

AlexKid :-)

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