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spartacus50
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£10 overcharged again!!!

I donated £10 by texting TEAM to 70710 to The One Show Rickshaw Challenge to help Children in Need. However, I have been charged twice by Virgin Media Mobile for this donation!!  There are two charges of £10 to that number at exactly the same date and time on my recent charges information. I want one of these entries removed and an explanation please!

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Forum Team (Retired) Mat_H
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Re: £10 overcharged again!!!

Hi Spartacus50,


Welcome to the forums Smiley Happy

 

I'm really sorry to hear that you've been charged for this twice. We want to get to the bottom of this for you.

 

The best way to do this is by calling us on 789 or 0345 6000 789. The team will be able to look into what's happened.

 

Let me know how you get on with this.

 

Thanks,

Mat


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