I had a call from this number 0800 183 6408. A non English person said he was from Virgin and wanted to upgrade my phone. Then he asked for my password , address and postcode. I said sorry ,,,you rang me ,,,,,,I don't give that information out to people who ring me,, you should know it. , He then said have a good day and put the phone down.
Just had exact same but female. I said I had read there's some scam callers requesting info, pretending to be virgin media and that my son would call virgin after the weekend. She said she didn't understand and hung up.
I'm going to ask the @ModTeam to confirm this but here are my thoughts.
The number does appear to be a genuine Virgin Media number.
The password they are asking for is the phone password, rather than the password you use to sign in. This is the same one you give when you ring them. This is to verify your identity, however To the best of my knowledge, once they've verified this with you, they should be satisfied they are speaking with the right person. @ModTeam can you also check why they are also asking for name and address?
Normally I would say ring 150 and ask them to check to see if the account shows any markers showing you've been called by them as even a failed sales call should be visible on the account.
Note as well you could "accidentally" give out the wrong phone password to the inbound caller, if they are genuine they will spot that it is incorrect.
Only use Helpful answer if your problems been solved.
Same here and 'Ivan' is very persistent. And not terribly good either. Wouldn't elaborate about 'optimising'. Hung up but after stupidly confirming address. If this is genuine, Virgin need to make it reassuring enough for the customer not to worry they're being scammed.
Thanks for your post and apologies to hear you are getting unwanted sales calls from us on 0800 183 6408. We can arrange to have your marketing preferences changed if you prefer to not receive sales calls from us. This will remove you from our database for sales calls and also unwanted addressed mail.
Please be aware that you may receive letters for up to a further six weeks due to the way we process our data for the next month’s mailings. If you have both a Virgin Media and Virgin Mobile account, your preferences will need to be changed on both accounts.
If you would like for us to do this, we need for you to contact us in order to verify account security. For Virgin Mobile accounts: please give us a call on 789 (Freephone from a Virgin Mobile), 150 (Freephone from a Virgin Mobile or Virgin Media landline) or 0345 6000 789 (from any other phone).
For Virgin Media accounts: please give us a call on 150 (Free from a Virgin Media landline & Virgin Media mobile) or 0345 454 1111 (from any other phone).
Virgin Media Forum Team
Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help
As it has now been confirmed that this is Virgin I can only say it is another example of the inept service.
The guy's accent was very heavy and almost indecipherable, when I finally understood what he was asking for I told him that if he was really from Virgin to contact me the usual way by email..
Which sensible person gives out their account password to some unkown person over the telephone, that is incredibly bad security. Worse, what sort of company cold calls and actually asks for those details?
Still, only another 9 months and I can leave Virgin with it's fortnightly outgages and almost daily bottlenecks. I was foolish enough to go for the cheapest offer, even I'm not daft enough to give out account details to unknown spam callers.
eta: I am also pretty certain I opted only for sales contact by email, I never deliberately opt for nuisance calls.