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ThreePhase
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0010020250100 Charges


I found a couple of 40p charges on my bill I phoned Virgin media and the person told me he would refund the money. The excused was that I had gone over the amount of character's in a text message so it sends it as a photo message, which is absolute garbage as I had not sent any messages on the day it was billed. I think that tis is a fault with the system that Virgin know about but are unwilling to tell people about, as most people would not question it. They were very quick to refund the money which suggests to me that this is a common problem

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Superuser
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Re: 0010020250100 Charges

You sent text messages to a contact in your address book that is an email address instead of a mobile number.

The easy solution is to prefix each email contact with a marker (such as a first name that starts "[email]") so you know not to use it when texting.

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