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why is my tivo box sticking on catch up

my tivo box is slow and the picture sticks on catch up,i have xl tv and 152 mb

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Re: why is my tivo box sticking on catch up

Hey alan49


Welcome to the Virgin Media Community, I'm really sorry to learn about the problems you're experiencing with your set top box at the moment.


I've been fortunate enough to locate your account and run some tests on the service from our end, we're detecting some problems and I'd like to arrange for someone to come and take a closer look if you're available?


I've sent you information regarding this in a private message, you can view the message by clicking the red envelope on the top left of this page.


Sorry again for the inconvenience this issue has caused, we're looking forward to putting it right Man Happy


Talk soon


New around here? To find out more about the Community check out our Getting Started guide

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