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Lancastrian
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why is channel 4+1 freezing and pixelating

I have noticed over the last week that when watching channel 4+1 the picture freezes and pixelates every few minutes why?

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zilch
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Message 2 of 8
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Re: why is channel 4+1 freezing and pixelating

Just checked the channel and my reception is fine. Could it possibly be a signal fault in your area(?)
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Lancastrian
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Re: why is channel 4+1 freezing and pixelating

Thank you for your very quick response.  I will phone in tomorrow to ask.

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Message 4 of 8
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Re: why is channel 4+1 freezing and pixelating

Hi there Lancastrian, 

 

I'd like to thank you for posting this on the forums, and say I'm sorry to hear that you've been experiencing some freezing when watching Ch4+1, it must've been driving you up the wall. 

 

I've run some testing and can see some issues with the connection, and would like to arrange for someone to call out and investigate further for you. I've sent you a private message in order to get things moving with this, so please look to the top left of this page where you'll see a red envelope icon, click on this and you'll see my message. 

 

Many thanks and apologies once more. 

 

Huw


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Lancastrian
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Message 5 of 8
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Re: why is channel 4+1 freezing and pixelating

Many thanks Huw

 

I have responded to your message, please advise if you need any account information etc. by PM

 

Thanks Again

 

Regards

 

Lancastrian

,

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Message 6 of 8
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Re: why is channel 4+1 freezing and pixelating

Hi Lancastrian, 

 

Thank you for your message, apologies for not getting back to you sooner. 

 

I've now sent you a PM with details of the technician booking. 

 

Cheers

 

Huw


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Lancastrian
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Message 7 of 8
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Re: why is channel 4+1 freezing and pixelating

Hi Huw

 

Many thanks for your help. I have responded to your message.

 

Regards

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Lancastrian
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Message 8 of 8
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Re: why is channel 4+1 freezing and pixelating

Hi Huw

 

I have sent another message for you with regards to the fault with channel 4+1.  I am not sure if it is a related fault but You Tube is slow and when watching a film/video it stops and starts, there are no issues with it on my PC..

 

 

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