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gazdouglas
Tuning in
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vevo

still keeps coming up one moment and nothing else
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Forum Team
Forum Team
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Re: vevo

Hi gazdouglas,

Thanks for coming by Smiley Happy

I'm sorry to hear you're having trouble with the VEVO app, I'd like to help check this out for you.

I have carried out some checks with the box remotely and signal wise all looks great.  There is an issue with the network due to high demand.  This has already been escalated to our network engineers who are working to resolve this.  

This will mainly impact during peak times and will affect all apps via TiVo®.  This may take some time to resolve.  We're due an update by the 3rd August.  If things haven't improved by then, please give us a shout and request an update.  The reference number for this is F004264293.

I'm sorry for the disruption during this time.  Let us know how you get on.

Collette Smiley Happy

 


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Bingley
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Re: vevo

Please clarify if the 3rd August is a software update or when you expect to hear feedback about this Vevo issue.

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Re: vevo

Hi Bingley, 

Thanks for popping by. Smiley Happy

The 3rd of August is a review date, we hope to have the issue resolved by then, if the issue isn't resolved then we can check for an update on the fault.

Collette.


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