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shaungriffiths
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tv guide not updating

tv guide not updating, it shows phrase 'to be announced' next to some shows and says guide only has three days of info left and that my TiVo box is 'not connected', tried connecting and it failed. now have no idea what to do next

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LittleMick73
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Re: tv guide not updating

Phone & report it
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Forum Team
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Re: tv guide not updating

Hi shaungriffiths,

 

A warm welcome to the community Smiley Happy

 

I'm sorry to hear that you're getting 'To Be Announced' on your TV Guide.  I'll be happy to help check this out for you.

 

Firstly, I'd like to check whether or not your box is powered off nightly?  If this is the case this can cause TV Guide update problems as the box updates each night.  If this is not the case let me know either way.

 

Also, do you get an error that says Network Availability on the screen when you navigate the menus?

 

Keep me posted, I'm here to help if you need me.

 

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


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abeguk
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Re: tv guide not updating

Hi there,

i have exactly the same problem, also catch up and on demand isn't working.

 

Network availability (C130) shows at the top of the home screen and when I run a diagnostic, it says a network cable is unplugged?

 

i don't understand the problem as nothing has changed

 

thanks

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sjp123
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Re: tv guide not updating


abeguk wrote:

Hi there,

i have exactly the same problem, also catch up and on demand isn't working.

 

Network availability (C130) shows at the top of the home screen and when I run a diagnostic, it says a network cable is unplugged?

 

i don't understand the problem as nothing has changed

 

thanks


tried a power off & on again?

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Forum Team
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Re: tv guide not updating

Hi abeguk,

I just wanted to pop by and welcome you to the community Smiley Happy

I'm sorry to hear that you're getting this error.  How are things looking today?  If you're still getting this error, let me know and I can help further.

If you haven't already a reboot as sjp123 suggested may help.  Keep me posted, I'm here if you need me.

Collette. Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


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