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bangersdad
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trying to watch ITV on catch but it always says "on demand unavailable"

Everytime I try to watch a programme from ITV on catch up it always says "on demand unavailable" Why?

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Parrotperson
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Message 2 of 9
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Re: trying to watch ITV on catch but it always says "on demand unavailable"

You've probably got a problem with either your signal level or your box. Either way you'll need to phone in for help. 

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Forum Team
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Message 3 of 9
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Re: trying to watch ITV on catch but it always says "on demand unavailable"

Hi bangersdad

 

I'm really sorry to hear about the problems with your TV service at the moment, I've been able to locate your account and take a closer look at this from our end for you.

 

When testing the TiVo box, we're not seeing any issues being reported at the moment. Do you have more than one set top box at home? If so, does this issue only occur on the one? Or on both?

 

Look forward to hearing from you

Craig


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bangersdad
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Message 4 of 9
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Re: trying to watch ITV on catch but it always says "on demand unavailable"

Hi Craig

Thanks for your reply. My TIVO box is the only one operating at home.

Look forward to hearing from you.

bangersdad

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Message 5 of 9
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Re: trying to watch ITV on catch but it always says "on demand unavailable"

Thanks for such a quick response bangersdadMan Happy

 

In that case, can I ask that you follow these steps:

 

  1. Press Home on your TiVo remote
  2. Select Help & Settings.
  3. Choose Settings.
  4. Select Network.
  5. Choose Connect to network

After doing that, give ITV player another go and let me know how you get on.

 

Do you have any problems with other On Demand / Interactive services at all?

 

Talk soon

Craig


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bangersdad
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Message 6 of 9
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Re: trying to watch ITV on catch but it always says "on demand unavailable"

Hi Craig

Thanks for your reply.

That hasn't worked and Yes I do have problems on Ch4 and Ch5 with catch up as well as ITV. It seems that catch up only works on the BBC channels.

Look forward to hearing from you.

bangersdad

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Superuser
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Message 7 of 9
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Re: trying to watch ITV on catch but it always says "on demand unavailable"

BBC catch-up uses the iPlayer via an internet modem that draws the programme direct from the BBC servers. All other channels catch-up services use Virgins own headend servers, & stream linear broadcast channels out to the boxes. Do you get this problem at all times of the day or just at peak viewing times?

If its at peak viewing times then there is an over utilisation issue. If it happens all the time it could be the box, or even a headend server fault.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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bangersdad
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Message 8 of 9
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Re: trying to watch ITV on catch but it always says "on demand unavailable"

Hi Superuser 2015/2016

The catch up for ITV,CH4 and CH5 does not work at anytime.

Look forward to hearing from you.

bangersdad

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Message 9 of 9
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Re: trying to watch ITV on catch but it always says "on demand unavailable"

Hi bangersdad,

 

Thanks for your reply and for carrying out the service connection.  

 

I have taken a look at the network and the good news is there's no high demand going on that would affect you.  I have re-checked the box remotely as well and looks like today there is a signal fault that needs sorting out.  

 

I will arrange for an engineer to call round and fix this for you.  All the details will be in a private message.  Look for the envelope icon above.

 

Collette Smiley Happy

 


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