my tivo block keeps showing a black screen on tv stations and also on play back...any one else having the problem, informed virgin of the playback problems, but been trying for 3 hours trying to speak to someone....no joy
Many thanks for coming into the Community again, welcome back.
I'm very sorry to learn about the issue with the TiVo, I've been running some preliminary tests and she's coming back with some really healthy levels. This isn't to say they haven't been happening, however this may have been resolved.
Just to check I did notice you mentioned playback, so I tested the hard drive, all is well there too.
I hope that this is sorted for you and apologies for the delay in reply over the festive period.
I'm very sorry to hear about the Tivo still showing the black screen on channels at the home, I'd love to help more but would need some additional information to access your account and run some additional checks. .
I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.
do not listen to them the tivo boxes are at fault I had one and it never ever worked correctly I got all that crap about pulling wires out while standing on your head singing "rule britannia" pluging them back in, getting the ace operaters to remotely access the box, getting engineers out, then suddenly everything would be ok, just cancel engineer, and a couple of days later? same rubbish. the system can't cope and like all good entrepanhoors, blame the customer, for not having the wires tight, and refusing to do handstands.