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bluestig
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tivo freezing

my TiVo box freezes and pixelates whenever I try to watch programmes I've recorded I have tried resetting my box but It has made no difference virgin have done tests and found nothing wrong does anyone have an answer?

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Forum Team (Retired) BenD_H
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Re: tivo freezing

Hi Bluestig Smiley Happy

 

Welcome into the Online Community for Virgin Media Smiley Happy

 

It's always great to see a new face and I'd love to help with the TiVo pixelation you've been having. I'm really sorry that this is happening right now and It's something I'd like to resolve. I have been into the services and I can see that although the TiVo seems to be looking healthy, the broadband isn't. You're upstream power levels aren't working as they should be and would need an engineer.

 

I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.
 
Stay in touch and have a great day.
 
Ben


Who's who? Find out more about our community members. Good folk to know


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Forum Team (Retired) BenD_H
Forum Team (Retired)
248 Views
Message 2 of 2
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Helpful Answer

Re: tivo freezing

Hi Bluestig Smiley Happy

 

Welcome into the Online Community for Virgin Media Smiley Happy

 

It's always great to see a new face and I'd love to help with the TiVo pixelation you've been having. I'm really sorry that this is happening right now and It's something I'd like to resolve. I have been into the services and I can see that although the TiVo seems to be looking healthy, the broadband isn't. You're upstream power levels aren't working as they should be and would need an engineer.

 

I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.
 
Stay in touch and have a great day.
 
Ben


Who's who? Find out more about our community members. Good folk to know


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