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hugheselec
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tivo box on demand iplayer

when trying to watch BBC programs using on demand, I only get sound with no picture.

this only happens on the BBC iplayer programs, all the other channel programs are fine.

I reported this fault a couple of months ago and was told there was a problem in the area and

that it would be resolved in 24 hours but as yet I have still got the problem?

can anyone explain what the problem may be? Iv'e checked every cable etc. etc. and rebooted

countless times all to no avail.

 

 

 

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Forum Team (Retired) BenD_H
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Re: tivo box on demand iplayer

Hi Hugheselec,

 

Welcome to the Community, it's great to see a new face Smiley Happy

 

I'm sorry to learn about the TV not being what It should be, I've been running some tests on the TiVo and I've found that all 3 of your tuners aren't working correctly. I'd like to amend this and with no known outages in the area, i'd like to arrange an engineer.

 

I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.
 
Get back to me when you can.
 
Ben
 

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hugheselec
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Re: tivo box on demand iplayer

Hello BenD_H

tried to open your private message but when I clicked on the purple envelope no message appeared and the number 1 in the small orange circle

became a 0? anyway thanks for your reply, pehaps you can get in touch again.

thanks

hugheselec

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Forum Team
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Re: tivo box on demand iplayer

Hi hugheselec,

 

I'm sorry to hear that the private message didn't come through.

 

I have taken another look and can see the same signal issue Ben found previously.  I will re-send you a private message just now giving you all the details of the next steps. Smiley Happy

 

Thanks for your patience.

 

Collette.


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