I'm really sorry to learn that your TiVo® seems to be faulty at the moment, and I'd really like to help you out. I've run some testing this morning and can see that you still seem to be experiencing an issue.
I'd like to arrange for a technician to call out and investigate this further for you, so I'll send you a private message in order to get things moving. Please look to the top right of this page where you'll see a purple envelope icon, click on this and you'll see my message.
hi huw thanks for your help I forgot to reply back sorry , a called virgin media not long after I posted this and they have arranged a technician to come out Monday the 28th of December between 8am and 12pm