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kaley
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tivo box neflix

Hi, my tivio netfilx when i try and load says a01 i have just rejoined neflix again and still not working. Help please
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Forum Team
Forum Team
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Re: tivo box neflix

Hey kaley

 

Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with Netflix at the moment. I've been able to locate your account and run some tests on the set top box for you.

 

We're not detecting any issues with the set top box from our end at the moment, here are a few steps to try to see if we can get this sorted:

 

  • Reboot the TiVo® box.  Once the full reboot has completed  ( approx 5-6 minutes in full) please check the app status.
  • Perform a forced connection in the  Help & Settings Menu by going to the main menu then   Help & Settings  > Settings > Network > Connect to the Virgin Media Service now 
If this doesn't work, go to the main home menu to see if you're getting the "network availability error" message at the top of the screen.
 
I'd love to hear how you get on
Craig

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